Operations Manager - Paris

Paris, France · Management


Urban was founded in 2014 by Jack and Giles who had a simple mission: to provide easy and affordable access to wellness, so people can live happier and healthier every day.

Since then, we've delivered well over 300,000 massage therapy treatments in London, Paris, Manchester and Birmingham. We empower wellness practitioners by providing them with a marketplace to meet local customers, business software to manage their work and a community to belong to.

In late 2018, we expanded beyond massage to form three business divisions: mind/body, beauty and fitness. Our growing range of services includes massage, facial, nail and osteopath treatments performed at times and places chosen by our clients.


We believe that freedom and trust bring the best out of people, so we work with team-players who get the importance of owning their responsibilities.

We live and breathe our values; we believe in pushing boundaries, working as a team, taking ownership, thinking win-win-win, and the power of well. We’re a diverse team and particularly encourage applications from different underrepresented demographics.

We’re building the future of wellness. Join us.

The Role

At heart, we are a marketplace between buyers and sellers. One of our biggest ongoing and evolving challenges is to create the right ratio between demand and supply at all times. This role is solely-focused on delivering this whilst maintaining strong unit economics on the supply side of our business. Success in this role means users having good selection of practitioners across all categories, at all times, whilst ensuring high earnings for our practitioners.

That is why we are looking for an outstanding candidate to lead the Paris Supply Operations. In your role, you will be responsible for Paris Therapist Onboarding Operations from start to end: acquisition, on-boarding and early-stage activation of a pool of hundreds of practitioner partners. To succeed, you will need a balanced mix of excellent people, process, and analytical skills. You should want to be part of a strong growth journey, and have what it takes to scale operations quickly and efficiently.

This is one of the most challenging roles in our business. We are looking for someone ready for a massive challenge, and ready to work tirelessly to make a huge impact on our business.




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