Graduate Operations Lead

London, England, United Kingdom · Operations



Urban was founded in 2014 by Jack and Giles who had a simple mission: to provide easy and affordable access to wellness, so people can live happier and healthier every day.

Since then, we've delivered well over 300,000 massage therapy treatments in London, Paris, Manchester and Birmingham. We empower wellness practitioners by providing them with a marketplace to meet local customers, business software to manage their work and a community to belong to.

In late 2018, we expanded beyond massage to form three business divisions: physical wellbeing, beauty and fitness. Our growing range of services includes massage, facial, nail and osteopath treatments performed at times and places chosen by our clients.


You will support the Category Manager for Beauty in growing our pool of practitioners for the category, taking responsibility for treatment quality, practitioner experience, and ensuring there is sufficient supply to meet demand in this category.

This role involves working alongside the Onboarding Team & Beauty Category Manager to build and nurture Urban’s partner community; ensuring that new practitioners have a positive first interaction with Urban during the onboarding process, and taking actions to continue practitioner engagement throughout their tenure on the platform.




Apply for this job