French Customer Service Team Leader (Paris)

Paris, Île-de-France, France · Customer Service

Description

ABOUT URBAN

We don’t do ordinary. If we did, we wouldn’t be shaking up a billion-dollar industry with smart tech, out-of-the-box ideas, and a big belief that self-care should be high on everyone’s priorities.

If you don’t do ordinary either, you should probably keep reading.

We’re Urban, and we believe in enabling others to build better wellness habits. Whether that’s giving someone the chance to book a much-needed massage to calm and centre their overworked brain, or helping to rehabilitate someone back to better health with a Sports massage treatment, we’re there to make it easy, affordable and professional.

Like any great company, we’re nothing without our people. From the teams that build our top-notch tech, to the marketers who help spread our message far and wide, we’re built on the skills, knowledge and attitude of our employees.


ABOUT THE ROLE

And that’s where you come in.

We’re after an exceptional, people-minded person to keep our customer service experience at the top of its game. Without our customers and therapists, we’re nothing, which is why your role is so important. You’ll be the first point of call and responsible for ensuring that people fall in love with Urban from ‘Hey! How can I help?’

As a Customer Service Team Leader, you’ll support both our Heroes (massage therapists) and our incredible clients in their journey. We’ll need you to build strong relationships, continuously obtain feedback and be the voice of the customer as we grow. You’ll be an essential part of our warm, smart and energetic team.

The extra bit...

At the moment, our customer service team is all based in England! We have decided to make the step of creating a customer service team in France for the first time to support BOTH the UK AND French markets. So it's important English comes confidently to you! You will be spending the first few months training and then building out the Paris team, so there will be a good amount of recruitment at the beginning.


RESPONSIBILITIES

Requirements

Benefits


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